Stakeholders
Noah is devoted to providing comprehensive wealth management services to high-net-worth Chinese clients all over the world. We continuously create new products and valuable services, and uphold the concept of core values and social responsibility. We pay attention to and listen to the voice of clients, provide better client experience and services, to meet the needs of high net worth clients through multiple customer service platforms and channels, as well as meet the expectations of other stakeholders. To collect and respond to the views and suggestions of our stakeholders, we established multiple communication channels according to the five principles of AA1000 Stakeholder Engagement Standard (AA1000SES)—influence, attention, responsibility, reliance and diverse perspective, and —we classify our stakeholders into five groups based upon their importance. We communicate with stakeholders through different interfaces and channels to understand their expectations and needs, as well as carefully collect and evaluate their feedback and suggestions. This feedback serves as a reference for drafting our enterprise social responsibility policies and promoting our action plans. In addition, we also established a special department to appropriately communicate with and respond to key stakeholders regarding their most pressing concerns.
  • Shareholders and Investors
  • Clients
  • Employees
  • Suppliers
  • Government and Authorities
  • Society

Topic(s): financial performance, anti-corruption

Communications Channel(s): board meeting, shareholders meeting, annual report, corporate website, investor conferences and corporate day

Communications Frequency: regular/irregular

Contact: ir@noahgroup.com

Topic(s): client privacy, unfair competition

Channel(s): 400 customer service hotline, website, exclusive service, marketingactivity

Frequency: permanent/irregular

Contact: 400-820-0025

Topic(s): training and education, employment, diversity and equal opportunities

Communications Channel(s): website, official announcements/notifications, e-mails, community events, meetings, education and training sessions

Frequency: permanent/irregular

Contact: otdc@noahgroup.com

Topic(s): unfair competition

Channel(s): meeting

Frequency: irregular

Contact: admin@noahgroup.com

Topic(s): compliance with laws and regulations, advocacy of laws and implementation of policies, information disclosure

Communications Channel(s): official correspondence, conferences, seminars

Frequency: irregular

Topic(s): energy, Water resources

Communications Channel(s): local artistic and cultural activities, public welfare activities

Frequency: irregular

Contact: in_communication@noahgroup.com

Important issues and communication
Noah established an ESG topic identification procedure, which isin accordance with Global Reporting Initiative(GRI) Standards issued by GRI and United Nations Sustainable Development Goals (SDG)s, as the basis of our Sustainable Development Report. This procedure focuses on key ESG issues and responding to the requirements of stakeholders. It applies matrix analysis and thematic ranking to the topics that stakeholders pay attention on, and its importance to economy, environment and society. Based on internal data regarding sustainable development context,, we have identified 10 key ESG topics(GRI standards themes).
After we had identified the most influential ESG topics and their influence on the boundary of the organization, we held an internal meeting to discuss and determine a matrix of substantive topics.
Stakeholders
Noah is devoted to providing comprehensive wealth management services to high-net-worth Chinese clients all over the world. We continuously create new products and valuable services, and uphold the concept of core values and social responsibility. We pay attention to and listen to the voice of clients, provide better client experience and services, to meet the needs of high net worth clients through multiple customer service platforms and channels, as well as meet the expectations of other stakeholders. To collect and respond to the views and suggestions of our stakeholders, we established multiple communication channels according to the five principles of AA1000 Stakeholder Engagement Standard (AA1000SES)—influence, attention, responsibility, reliance and diverse perspective, and —we classify our stakeholders into five groups based upon their importance. We communicate with stakeholders through different interfaces and channels to understand their expectations and needs, as well as carefully collect and evaluate their feedback and suggestions. This feedback serves as a reference for drafting our enterprise social responsibility policies and promoting our action plans. In addition, we also established a special department to appropriately communicate with and respond to key stakeholders regarding their most pressing concerns.
Shareholders and Investors
Topic(s):
financial performance, anti-corruption
Communications Channel(s):
board meeting, shareholders meeting, annual report, corporate website, investor conferences and corporate day
Frequency:
regular/irregular
Clients
Topic(s):
client privacy, unfair competition
client privacy, unfair competition
client privacy, unfair competition
Frequency:
permanent/irregular
Employees
Topic(s):
training and education, employment, diversity and equal opportunities
Communications Channel(s):
website, official announcements/notifications, e-mails, community events, meetings, education and training sessions
Frequency:
permanent/irregular
Suppliers
Topic(s):
unfair competition
Channel(s):
meeting
Frequency:
irregular
Government and Authorities
Topic(s):
compliance with laws and regulations, advocacy of laws and implementation of policies, information disclosure
Communications Channel(s):
official correspondence, conferences, seminars
Frequency:
irregular
Society
Topic(s):
energy, Water resources
Communications Channel(s):
local artistic and cultural activities, public welfare activities
Frequency:
irregular
Important issues and communication
Noah established an ESG topic identification procedure, which isin accordance with Global Reporting Initiative(GRI) Standards issued by GRI and United Nations Sustainable Development Goals (SDG)s, as the basis of our Sustainable Development Report. This procedure focuses on key ESG issues and responding to the requirements of stakeholders. It applies matrix analysis and thematic ranking to the topics that stakeholders pay attention on, and its importance to economy, environment and society. Based on internal data regarding sustainable development context,, we have identified 10 key ESG topics(GRI standards themes).
After we had identified the most influential ESG topics and their influence on the boundary of the organization, we held an internal meeting to discuss and determine a matrix of substantive topics.