By creating new product and service values, Noah works to deliver comprehensive wealth management services to
Chinese HNW clients around the world. Anchored by core values and social responsibilities, we listen to our clients
through a range of channels and platforms. In this way, we deliver better services and experiences that meet the demand
of HNW clients while satisfying the expectations of broader stakeholders.
We have created several communication channels with which to collect and respond to stakeholders’ concerns and suggestions.
We have also identified stakeholders in accordance with the five principles of the AA1000 Stakeholder Engagement Standard:
Influence, Tension, Responsibility, Dependency, and Diverse Perspectives.
Using various interfaces and channels, we communicated with stakeholders to discover their expectations and requirements while
carefully collecting and evaluating their feedback. We then referred to this in the development of social responsibility policies
and the implementation of action plans. As for topics of concern to key stakeholders, specific departments and channels were also
established for real-time, appropriate communication and response.
Stakeholders
-
Shareholders and Investors
-
Clients
-
Employees
-
Suppliers
-
Government and Regulators
-
Society/Community
Issues of Interest: Economic performance, Anti-corruption
Communication Channel: Board of Directors, Shareholder meeting, Annual report, Website, Stakeholder briefing
Frequency: Regular and irregular
Contact: ir@noahgroup.com http://www.noahgroup.com/contact
Issues of Interest: Client privacy, Unfair competition behavior, Anti-corruption
Communication Channel: 400 service hotline, Website, Dedicated service, Brand activities
Frequency: Permanent and irregular
Contact: Service hotline: 400-820-0025 http://www.noahgroup.com/contact
Issues of Interest: Training and education, Employment, Diversity and equal opportunity, Anti-corruption
Communication Channel: Website, Announcement, E-mail, Club activities, Meeting, Education and training
Frequency: Permanent and irregular
Contact: otdc@noahgroup.com http://www.noahgroup.com/contact
Issues of Interest: Unfair competition behavior, Anti-corruption
Communication Channel: Meeting, Website
Frequency: Irregular
Contact: admin@noahgroup.com http://www.noahgroup.com/contact
Issues of Interest: Compliance with laws and regulations, Alignment to legal initiatives and policies, Information disclosure, Anti-corruption Communication Channel: Official correspondence, Meeting attendance, Seminar, Annual report, Website
Frequency: Irregular
Contact: http://www.noahgroup.com/contact
Issues of Interest: Energy, Water and effluents, Anti-corruption
Communication Channel: Regional public services and cultural activities, Public services, WebsiteFrequency: Irregular
Contact: in_communication@noahgroup.com foundation@noahgroup.com http://www.noahgroup.com/contact
Important issues and communication
Based on the GRI standards and UN SDGs, we built an ESG topic-identification process upon which to base our sustainability report. In this way, we were able to focus on key ESG topics and meet the information requirements of broader stakeholders.
By carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified several key ESG topics (as covered by the GRI standards).
By carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified several key ESG topics (as covered by the GRI standards).
After identifying material topics and their boundaries, we held an internal meeting to discuss and define the 2020 material topic matrix.
Stakeholders
By creating new product and service values, Noah works to deliver comprehensive wealth management services to
Chinese HNW clients around the world. Anchored by core values and social responsibilities, we listen to our clients
through a range of channels and platforms. In this way, we deliver better services and experiences that meet the demand
of HNW clients while satisfying the expectations of broader stakeholders.
We have created several communication channels with which to collect and respond to stakeholders’ concerns and suggestions. We have also identified stakeholders in accordance with the five principles of the AA1000 Stakeholder Engagement Standard: Influence, Tension, Responsibility, Dependency, and Diverse Perspectives.
Using various interfaces and channels, we communicated with stakeholders to discover their expectations and requirements while carefully collecting and evaluating their feedback. We then referred to this in the development of social responsibility policies and the implementation of action plans. As for topics of concern to key stakeholders, specific departments and channels were also established for real-time, appropriate communication and response.
We have created several communication channels with which to collect and respond to stakeholders’ concerns and suggestions. We have also identified stakeholders in accordance with the five principles of the AA1000 Stakeholder Engagement Standard: Influence, Tension, Responsibility, Dependency, and Diverse Perspectives.
Using various interfaces and channels, we communicated with stakeholders to discover their expectations and requirements while carefully collecting and evaluating their feedback. We then referred to this in the development of social responsibility policies and the implementation of action plans. As for topics of concern to key stakeholders, specific departments and channels were also established for real-time, appropriate communication and response.
Shareholders and Investors
Topic(s):
financial performance, anti-corruption
Communications Channel(s):
board meeting, shareholders meeting, annual report, corporate website, investor conferences and corporate day
Frequency:
regular/irregular
Clients
Topic(s):
client privacy, unfair competition
client privacy, unfair competition
client privacy, unfair competition
Frequency:
permanent/irregular
Employees
Topic(s):
training and education, employment, diversity and equal opportunities
Communications Channel(s):
website, official announcements/notifications, e-mails, community events, meetings, education and training sessions
Frequency:
permanent/irregular
Suppliers
Topic(s):
unfair competition
Channel(s):
meeting
Frequency:
irregular
Government and Authorities
Topic(s):
compliance with laws and regulations, advocacy of laws and implementation of policies, information disclosure
Communications Channel(s):
official correspondence, conferences, seminars
Frequency:
irregular
Society
Topic(s):
energy, Water resources
Communications Channel(s):
local artistic and cultural activities, public welfare activities
Frequency:
irregular
Important issues and communication
Based on the GRI standards and UN SDGs, we built an ESG topic-identification process upon which to base our sustainability report.
In this way, we were able to focus on key ESG topics and meet the information requirements of broader stakeholders.
By carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified ten key ESG topics (as covered by the GRI standards).
By carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified ten key ESG topics (as covered by the GRI standards).
After identifying material topics and their boundaries, we held an internal meeting to discuss and define the 2020 material topic matrix.