Stakeholders
By creating new product and service values, Noah works to deliver comprehensive wealth management services to Chinese HNW clients around the world. Anchored by core values and social responsibilities, we listen to our clients through a range of channels and platforms. In this way, we deliver better services and experiences that meet the demand of HNW clients while satisfying the expectations of broader stakeholders.

We have created several communication channels with which to collect and respond to stakeholders’ concerns and suggestions. We have also identified stakeholders in accordance with the five principles of the AA1000 Stakeholder Engagement Standard: Influence, Tension, Responsibility, Dependency, and Diverse Perspectives.

Using various interfaces and channels, we communicated with stakeholders to discover their expectations and requirements while carefully collecting and evaluating their feedback. We then referred to this in the development of ESG policies and the implementation of action plans. As for topics of concern to key stakeholders, specific departments and channels were also established for real-time, appropriate communication and response.
  • Shareholders and Investors
  • Clients
  • Employees
  • Suppliers
  • Government and Regulators
  • Society/Community

Issues of Interest: Economic performance, Anti-corruption

Communication Channel: Board of Directors, Shareholder meeting, Annual report, Website, Stakeholder briefing

Frequency: Regular and irregular

Contact: E-mail (ir@noahgroup.com)

Issues of Interest: Client privacy, Unfair competition behavior, Anti-corruption

Communication Channel: 400 service hotline, Website, Dedicated service, Brand activities

Frequency: Permanent and irregular

Contact: Service hotline: 400-820-0025

Issues of Interest: Training and education, Employment, Diversity and equal opportunity, Anti-corruption

Communication Channel: Website, Announcement, E-mail, Club activities, Meeting, Education and training

Frequency: Permanent and irregular

Contact: E-mail (otdc@noahgroup.com)

Issues of Interest: Unfair competition behavior, Anti-corruption

Communication Channel: Meeting, Website

Frequency: Irregular

Contact: E-mail (admin@noahgroup.com)

Issues of Interest: Compliance with laws and regulations, Alignment to legal initiatives and policies, Information disclosure, Anti-corruption Communication Channel: Official correspondence, Meeting attendance, Seminar, Annual report, Website

Frequency: Irregular

Contact: Email (ir@noahgroup.com)

Issues of Interest: Energy, Water and effluents, Anti-corruption

Communication Channel: Regional public services and cultural activities, Public services, Website

Frequency: Irregular

Contact: Website (https://charity.noahgroup.com/)

Important issues and communication
Based on the GRI standards and UN SDGs(United Nations Sustainable Development Goals SDGs) , we built an ESG topic-identification process upon which to base our sustainability report’s disclosure. Meantime, by focusing on key ESG topics, carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified 10 key ESG topics (as covered by the GRI standards).
After identifying material topics and their boundaries, we held an internal meeting to discuss and define the 2022 material topic matrix.
Stakeholders
By creating new product and service values, Noah works to deliver comprehensive wealth management services to Chinese HNW clients around the world. Anchored by core values and social responsibilities, we listen to our clients through a range of channels and platforms. In this way, we deliver better services and experiences that meet the demand of HNW clients while satisfying the expectations of broader stakeholders.

We have created several communication channels with which to collect and respond to stakeholders’ concerns and suggestions. We have also identified stakeholders in accordance with the five principles of the AA1000 Stakeholder Engagement Standard: Influence, Tension, Responsibility, Dependency, and Diverse Perspectives.

Using various interfaces and channels, we communicated with stakeholders to discover their expectations and requirements while carefully collecting and evaluating their feedback. We then referred to this in the development of ESG policies and the implementation of action plans. As for topics of concern to key stakeholders, specific departments and channels were also established for real-time, appropriate communication and response.
Shareholders and Investors
Topic(s):
financial performance, anti-corruption
Communications Channel(s):
board meeting, shareholders meeting, annual report, corporate website, investor conferences and corporate day
Frequency:
regular/irregular
Contact:
E-mail (ir@noahgroup.com)
Clients
Topic(s):
client privacy, unfair competition
client privacy, unfair competition
client privacy, unfair competition
Frequency:
permanent/irregular
Contact:
Service hotline: 400-820-0025
Employees
Topic(s):
training and education, employment, diversity and equal opportunities
Communications Channel(s):
website, official announcements/notifications, e-mails, community events, meetings, education and training sessions
Frequency:
permanent/irregular
Contact:
E-mail (otdc@noahgroup.com)
Suppliers
Topic(s):
unfair competition
Channel(s):
meeting
Frequency:
irregular
Contact:
E-mail (admin@noahgroup.com)
Government and Authorities
Topic(s):
compliance with laws and regulations, advocacy of laws and implementation of policies, information disclosure
Communications Channel(s):
official correspondence, conferences, seminars
Frequency:
irregular
Contact:
Email (ir@noahgroup.com)
Society
Topic(s):
energy, Water resources
Communications Channel(s):
local artistic and cultural activities, public welfare activities
Frequency:
irregular
Contact:
Website (https://charity.noahgroup.com/)
Important issues and communication
Based on the GRI standards and UN SDGs(United Nations Sustainable Development Goals SDGs) , we built an ESG topic-identification process upon which to base our sustainability report’s disclosure. Meantime, by focusing on key ESG topics, carrying out matrix analysis and topic ranking of stakeholder interests and ESG impacts, and considering internal views on sustainability direction and industry landscape, we have identified 10 key ESG topics (as covered by the GRI standards).
After identifying material topics and their boundaries, we held an internal meeting to discuss and define the 2022 material topic matrix.